How to contact us
Email info@gbb.md with your order number, the item and the reason for your request. If it is damaged or does not match the order, include photos of the item and packaging where possible. We will acknowledge the request and agree on the handover method; please do not send an item before we confirm the address.
Cancellation before receipt
If the order has not yet been handed over, notify us as soon as possible. If it was paid online, a refund is processed through the payment channel under bank rules and applicable law. If an item or variant is unavailable, we offer an alternative or cancellation; changes to the order require the customer’s agreement.
Withdrawal from a distance contract
For goods to which the distance-contract withdrawal right applies, customers may notify us of withdrawal within 14 calendar days after receiving the goods. The law provides exceptions; each request is considered according to the product category and condition. Email info@gbb.md with the order number. Return arrangements and direct return costs are determined under the law. Missing or damaged packaging does not, by itself, remove statutory consumer rights.
Damaged or non-conforming goods
If you receive the wrong item, a damaged item or one that is not as described, you may seek remedies provided by law, including replacement or refund where applicable. We review and answer complaints within the statutory time limits. Where the seller must take back a non-conforming item, the seller bears the return cost. This policy does not limit mandatory consumer rights.
Refunds
Where a refund is due, it is made within the statutory period. Online payments are refunded through the original channel where technically possible; for payment on receipt, the method is agreed with the customer. Refusal to hand over alcohol because age cannot be verified is handled separately from a product-quality complaint; we communicate the applicable cancellation and refund process for that order.